Refund Policy

This Refund Policy applies to all payments made on GFYBooks (operated by Genufy TechWorks). Please read this policy carefully before making any purchase or payment.

1. Subscription Refunds

1.1 General Policy

• All subscription purchases are non-refundable once the plan has been activated and access to paid features has been granted.
• We do not offer pro-rated refunds for unused days when you cancel or downgrade a subscription mid-cycle.
• You retain access to your paid plan features until the end of the current billing period.

1.2 Exceptions

A refund for a subscription payment may be considered under the following exceptional circumstances:

• Duplicate Payment: If you were charged more than once for the same subscription due to a technical error.
• Service Unavailability: If GFYBooks was completely unavailable for more than 72 consecutive hours during your paid billing period due to our fault.
• Erroneous Charge: If an incorrect amount was charged due to a pricing or billing error on our end.

To request a subscription refund under the above exceptions, contact us at support@gfybooks.com within 7 days of the charge with your order ID and reason.

1.3 Plan Upgrade Credit

When upgrading from a lower plan to a higher plan mid-cycle, the unused portion of your current plan is credited as a discount on the upgrade charge. This credit is not refundable as cash.

2. Invoice Payment Refunds (Your Clients)

When your clients pay invoices through the GFYBooks payment gateway (powered by Razorpay), refunds are governed by the following:

2.1 Initiating a Refund

• As a business owner, you can initiate full or partial refunds for successfully captured payments from the Invoice Detail page → Payment History → Issue Refund.
• Refunds can only be initiated for payments with status Success or Captured.
• Refunds cannot be initiated for payments that have already been fully refunded.

2.2 Refund Processing Time

* Timelines are indicative and depend on Razorpay's processing and your client's bank. GFYBooks has no control over delays caused by the client's bank or card network.

2.3 Pending vs. Settled Transfers

The refund amount depends on the transfer stage of the payment at the time the refund is initiated:

• Pending Transfer: If the payment has not yet been transferred to your bank account, the refund will be processed directly for the applicable net amount after deducting Razorpay gateway fees and applicable taxes (GST).
• Completed / Settled Transfer: If the payment has already been transferred to your bank account, the refund amount will exclude transfer fees and applicable GST. Only the net transferable amount will be refunded to the payer.

* The refundable amount is calculated and displayed before you confirm the refund so you can review applicable deductions.

2.4 Gateway Fees on Refunds

• Razorpay gateway fees charged at the time of the original transaction are not refunded when a refund is issued.
• The refund amount is limited to the net amount received after Razorpay fee deductions.
• For partial refunds, only the specified amount (up to the net refundable amount) will be returned to the payer.

2.5 Refund Failure & Retry

• If a refund fails, you will be notified and can retry the refund from the Invoice Detail page → Payment History → Refund History.
• The reason for the failure will be displayed in the Refund History section to help you take corrective action.
• If retries continue to fail, please contact us at support@gfybooks.com for manual resolution.

2.6 Refund Responsibility

Invoice payment refunds are initiated by you (the business) at your discretion. GFYBooks acts only as a technology facilitator. We are not liable for refund disputes between you and your clients. It is your responsibility to maintain appropriate refund terms with your clients.

3. Manual / Offline Payments

• For invoices marked as paid via Cash, Cheque, Bank Transfer, or UPI (recorded manually), refunds are handled directly between you and your client outside of GFYBooks.
• GFYBooks provides a "Mark as Refunded" option for such invoices to update the invoice status for record-keeping purposes only.
• We are not involved in the actual transfer of funds for manually recorded payments.

4. Failed Payment Refunds

• If a payment fails after the amount has been debited from the payer's account, Razorpay automatically initiates a refund.
• Such refunds are processed within 5–7 business days and are handled entirely by Razorpay.
• You do not need to take any action for failed payment refunds.

5. Disputes & Chargebacks

• If your client raises a chargeback with their bank or card network, Razorpay will notify you via email and through the GFYBooks dashboard.
• You are required to provide transaction evidence within the timeline specified by Razorpay to contest the dispute.
• GFYBooks will assist you in retrieving payment logs and invoice records to support your dispute response.

6. How to Request a Refund

For subscription refund requests or refund-related support:

• Email us at support@gfybooks.com
• Include your registered email, Order ID / Transaction ID, amount, and reason for refund.
• Refund requests are reviewed within 3–5 business days.

7. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising out of refund claims shall be subject to the jurisdiction of courts in Salem, Tamil Nadu, India.